Return Policy

ModaQueen guarantees customer satisfaction, and makes the Return and Exchange Process extremely easy.

Returns

ModaQueen.com offers a 30-day money back guarantee on all products. If you are not completely satisfied with your purchase, we simply ask our customers to return the unused merchandise back to ModaQueen within 30 days from the delivery date.

We are not responsible for lost or damaged packages; we recommend to insure the package for the full value. Customers are responsible for returned shipping and handling fees.

Exchanges

All unused merchandise may be exchanged within 14 days from the delivery date. The processing fee for exchanges is $15.

For international orders, we do not accept Exchange requests. International customers can return their purchase, and submit a new order.

Refunds

100% SATISFACTION GUARANTEE. Simply return your purchase within 30 days from the delivery day to receive a FULL REFUND to your account. Shipping and handling fees are not refundable. In the event of an undeliverable or refused packages, you will be responsible for any fees associated with the return including a 10% restocking fee. For returns after the 30th day, restocking fees might apply, or the return will not be accepted and returned back at the customer's expense.

If products are returned with missing parts, additional restocking fees will be applied.

The refund will be issued within 7 business days after we receive your return. Please note that it might take up one billing cycle for the credit to appear on your account. .

All items are thoroughly inspected before they are shipped to ensure that they are in brand new condition. If for some reason, you feel that you received a defective, or the wrong item, you may send it back to us, and we will exchange it with a new or correct item. If you do not wish to exchange, the normal return policy will be applied.

Click here for Return Authorization Form

Click here for Exchange Authorization Form

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MODAQUEEN IS EXPERIENCING TECHNICAL DIFFICULTIES.
WE ARE UNABLE TO PROCESS ANY ORDERS AT THIS TIME.
PLEASE EMAIL INFO@MODAQUEEN.COM WITH YOUR QUESTIONS.
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