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E-mails About Your Order

After you place your order, you will receive e-mails about your order. Below are examples of e-mails you might receive:

  • Your order has been received. This e-mail confirms that we have received your order. It includes your order number. Keep this e-mail for your records.
  • Your order has shipped. This e-mail confirms that your order or part of your order has shipped. You may receive multiple e-mails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
  • Important notice about your order. There are a few reasons why you would receive this e-mail, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, or cancellation of order. Should you receive a notice like this, please call a Customer Service Specialist immediately so the problem can be addressed.

If your order is cancelled, you will receive an important notice regarding your order via e-mail which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please contact a Customer Service Specialist by e-mail for a recommendation.

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