1. Are your items authentic?
Every single item posted on our website is 100% authentic. All our items come with paperwork, and/or serial numbers verifying the authenticity of the product.
2. Are your items brand new?
All items are guaranteed brand new. We do not sell any used items, or factory defects.
3. Why are your prices lower than the department stores?
ModaQueen is an online-based company with low overhead costs. We buy in large quantities, thus we are able to sell in lower prices.
4. Where do you buy from?
Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales. The newer styles, we buy directly from resellers in Europe.
4. Where do you ship from?
We ship from Los Angeles, California.
5. How long does it take for me to get the item?
It usually takes 1 business day for your order to be processed. Our preferred shipping carrier is UPS, and we offer Ground Shipping, 3-Day Select, 2-Day Air, and Next Day Air.
6. Do you charge tax?
We only charge tax for items being shipped to the State of California.
7. Do you ship to other countries?
We ship worldwide via USPS Global Express, or FedEx.
8. Do you accept returns?
We can only accept returns within 30 days from the delivery date of the package, and only if the item is in unused condition.
9. Do you accept exchanges?
We accept exchanges if a request is made within 14 days from the date of delivery.
10. Do charge any restocking, or exchange fees?
The restocking fee is 10% of the value of the item to cover the credit card processing fees, warehouse fees, and Yahoo! Store Sales fees and is applied if the purchase is returned after 7 days from the delivery dat.
The exchange fee is a flat fee of $15 to cover the costs of shipping the exchange item back to you.
11. How do you refund my return?
If the item is received within the 30-day period, the original payment method will be credited. It usually takes up to 7 business days for your return, or exchange to be processed. We are not responsible for any shipping fees for any reason.
12. What if I receive a defective item?
We do examine each item before it is packed and shipped to you to ensure top quality. If for some reason, you feel that you received a defective item, you may send it back to us, and we will exchange it with a new item. If something happens to your item within 4 weeks from the date of purchase, then we will fix it for you and send it back to you as soon as possible. We are not responsible for any damages to your item that is beyond our control.
13. Is it safe to shop at ModaQueen?
We use the highest technology available to ensure Safe Shopping on our Yahoo! Store. ModaQueen uses the Yahoo! 128-bit Encryption, as well as, Hacker Safe by ScanAlert.